JVVF
Jacoba Van Vuuren Fourie

1 reviews | Active since May 2018

22 Feb 2020, 14:03

Unhappy with billing of upgrade deals

Vodacom phoned me to upgrade my tablets. My contracts expired on 31 January 2020. I am very happy with my new devices, but received my bill, and my bill is doubled this month! I am charged for an upgrade admin fee, which I never with any of my upgrades paid before, except if I went to a vodacom shop. Now I am charged doubled for handsets as well on my bill, where they told me the costs will be exactly the same as my previous contract. I am not happy with this service, as they gave me absurd reasons for the double charge on my bill. So please, this is my first upgrade that I need to pay for admin fees, and my contract with them is since 2002, that is 18 years!

0
Replies (2)
Vodacom
Vodacom's reply22 Feb 2020, 18:07
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
JVVF
Jacoba Van Vuuren Fourie's update04 Mar 2020, 17:23
Reviewer Update
Thabk you Akhona Nxumalo for resolving my query. I am satisfied and iy was great service.