MP
Maria P
1 reviews | Active since Jan 2011
29 Sept 2021, 21:11
Unhappy with 36-month contract
On Thursday, 2 September, an agent called me with information about a new contract, which I accepted telephonically.
On Monday, 6 September, another agent called me to confirm the order. She mentioned that the new contract was for 36 months, which I didn't realise. She said that she will ask the first agent to call me back, but I have not heard from her.
After not being called back, I have sent numerous emails (starting on the 8th of September) stating that I am unhappy with the 36-month contract, but I have still not been contacted by anyone to discuss! I have also not received anything in writing explaining the terms of this new contract.
In the original telephone call I was told that I can return the phone if I am not happy (can't remember the exact cut-ff period, but I am sure I am now past it), but how can I do that id I am being ignored?
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
29 Sept 2021, 21:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Sept 2021, 21:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MP
Maria P's updateReviewer Update
08 Oct 2021, 18:57They duly phoned me the next day (note: the only way to get Vodacom to respond is to complain here), saying that they will urgently escalate the case to someone more senior. It is now a week later and I have still not heard back.
I can clearly see that my "new" contract has taken effect (amount deducted at month end, for instance), while I am still disputing the 36 months of this contract! I have clearly stated that I would rather go back to my previous contract or shop around for a 24 month contract from another company.
I can clearly see that my "new" contract has taken effect (amount deducted at month end, for instance), while I am still disputing the 36 months of this contract! I have clearly stated that I would rather go back to my previous contract or shop around for a 24 month contract from another company.
MP
Maria P's update08 Oct 2021, 18:57
Reviewer Update
They duly phoned me the next day (note: the only way to get Vodacom to respond is to complain here), saying that they will urgently escalate the case to someone more senior. It is now a week later and I have still not heard back.
I can clearly see that my "new" contract has taken effect (amount deducted at month end, for instance), while I am still disputing the 36 months of this contract! I have clearly stated that I would rather go back to my previous contract or shop around for a 24 month contract from another company.
I can clearly see that my "new" contract has taken effect (amount deducted at month end, for instance), while I am still disputing the 36 months of this contract! I have clearly stated that I would rather go back to my previous contract or shop around for a 24 month contract from another company.
MP
Maria P's updateReviewer Update
14 Oct 2021, 20:59Now, 2 weeks later, still waiting on that second call. I have no idea how they're going to sort out this mess, except but shortening this "new" contract to 24 months instead of 36 months.
MP
Maria P's update14 Oct 2021, 20:59
Reviewer Update
Now, 2 weeks later, still waiting on that second call. I have no idea how they're going to sort out this mess, except but shortening this "new" contract to 24 months instead of 36 months.
MP
Maria P's updateReviewer Update
29 Oct 2021, 15:12They said they have been trying to get in touch with me, but were not able to, so have sent me an email. It said:
"Kindly note that our Upgrades/Sales Team has been trying to get in touch with regards to your Hello Peter complaint with no success.
Please do let me know once you available or provide us with your direct contact number."
I have rep**** 3 times to say "I am available now", also saying that I have no alternative number.
They have responded with:
"Thank you for your reply.
We have requested the team to make contact with you and further assist.
Regards
Consumer Website Team"
I need a new phone! I have not used the one sent according to this contract, because I don't want this contract! At the moment I just want to end my (decades long) association with Vodacom and start somewhere new!!!
"Kindly note that our Upgrades/Sales Team has been trying to get in touch with regards to your Hello Peter complaint with no success.
Please do let me know once you available or provide us with your direct contact number."
I have rep**** 3 times to say "I am available now", also saying that I have no alternative number.
They have responded with:
"Thank you for your reply.
We have requested the team to make contact with you and further assist.
Regards
Consumer Website Team"
I need a new phone! I have not used the one sent according to this contract, because I don't want this contract! At the moment I just want to end my (decades long) association with Vodacom and start somewhere new!!!
MP
Maria P's update29 Oct 2021, 15:12
Reviewer Update
They said they have been trying to get in touch with me, but were not able to, so have sent me an email. It said:
"Kindly note that our Upgrades/Sales Team has been trying to get in touch with regards to your Hello Peter complaint with no success.
Please do let me know once you available or provide us with your direct contact number."
I have rep**** 3 times to say "I am available now", also saying that I have no alternative number.
They have responded with:
"Thank you for your reply.
We have requested the team to make contact with you and further assist.
Regards
Consumer Website Team"
I need a new phone! I have not used the one sent according to this contract, because I don't want this contract! At the moment I just want to end my (decades long) association with Vodacom and start somewhere new!!!
"Kindly note that our Upgrades/Sales Team has been trying to get in touch with regards to your Hello Peter complaint with no success.
Please do let me know once you available or provide us with your direct contact number."
I have rep**** 3 times to say "I am available now", also saying that I have no alternative number.
They have responded with:
"Thank you for your reply.
We have requested the team to make contact with you and further assist.
Regards
Consumer Website Team"
I need a new phone! I have not used the one sent according to this contract, because I don't want this contract! At the moment I just want to end my (decades long) association with Vodacom and start somewhere new!!!
MP
Maria P's updateReviewer Update
05 Nov 2021, 19:53Does this mean I am now stuck with a 36-month contract that I already said on the 6th of September that I do not want! You record your calls, you must have a record of it!
It's amazing that they managed to get hold of me when they wanted to offer me the new contract, when they wanted to confirm that I want it (when I said that I don't) and after I first complained, but not since...
It's amazing that they managed to get hold of me when they wanted to offer me the new contract, when they wanted to confirm that I want it (when I said that I don't) and after I first complained, but not since...
MP
Maria P's update05 Nov 2021, 19:53
Reviewer Update
Does this mean I am now stuck with a 36-month contract that I already said on the 6th of September that I do not want! You record your calls, you must have a record of it!
It's amazing that they managed to get hold of me when they wanted to offer me the new contract, when they wanted to confirm that I want it (when I said that I don't) and after I first complained, but not since...
It's amazing that they managed to get hold of me when they wanted to offer me the new contract, when they wanted to confirm that I want it (when I said that I don't) and after I first complained, but not since...