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ANWAR S

1 reviews | Active since May 2012

18 Nov 2021, 13:17

Unhappy warranty Claim for a Speck cover .

I sent Vodacom a compliant on 14 November 2021

I purchased a Speck cover for a Samsung Note 10 Plus 5 G.

I was going to buy a cheaper cover but the sales person assured me that I should buy this particular cover as it has a lifetime warranty to stay clear and of there are any issues they will honour the warranty.

They did honour the warranty once as the cover changed colour . This cover is guaranteed to stay clear .

The cover has now changed colour again . I went to the Vodashop in the Bluff Towers where I had originally purchased the cover in October. I had to go there and ask when they would replace the cover only to be told that the cover has been discontinued and there is no further stock .

This is not acceptable and I paid for the expensive cover as I was assured it will be replaced for lifetime for the stay clear .

I also sent them pictures of the receipt and all the packaging.

Unhappy Vodacom Customer

Anwar Simjee

0
Replies (2)
Vodacom
Vodacom's reply18 Nov 2021, 14:32
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AS
ANWAR S's update30 Nov 2021, 07:46
Reviewer Update
Your agent called me . Informed me he will call the shop and sort it out . As of yet I'm still waiting . Looks like he has forgotten about this case and needs a reminder . There is no update. No correspondance on what is being done to resolve this.

Unhappy Vodacom Customer