Unhappy Vodapay client

My login on Vodapay app failed and i was reffered to Tobi whom we successfully reseted the log pin. Then it's still said log in failed, then Tobi gave me an available agent whom we talked on the phone. Firstly she didn't know exactly what i was talking about Secondly she transferred me to the ***** line department The agent at ***** dismissed me immediately when I mentioned Vodapay login failed. On both Agents I had to wait 30 minutes before the first one and 45 minutes to get to the second one Even though the call was free but the waiting was frustrating I don't think Tobi is the solution especially on money accounts like Vodapay