1 reviews | Active since Mar 2017

02 Mar 2017, 21:23

Unhappy Vodacom User

<p>I have now been trying for the last five months to change the data package on my vodacom contract, I specifically asked numerous times for the 3 gig recurring data bundle to be removed from my contract, I have been instore and contacted you by telephone on many occasions, which has led me to trying this route to get this issue resolved. Nothing has been done about it and I'm losing hope in your services. Someone needs to contact me tomorrow in order to fix this mess otherwise I will be forced to look elsewhere for a service provider that caters to my needs. I have wasted so much money due to your incompetence. </p>

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Replies (2)
Vodacom
Vodacom's reply03 Mar 2017, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2017, 11:58
Official

Dear Client

We apologise for the delay in this regard. The bundle was removed and the credit will be created. Updates will be provided.

Kind regards

RJ

Vodacom Consumer Website Team