UNHAPPY VODACOM RED PACKAGE CUSTOMER OVER PAID ON INVOICE

Very unhappy customer. We have a business VIP Red cellphone contract with vodacom. We have move to the red package as we do our business over the phone, checking and sending emails, invoices etc. Before we moved to the package our month end bill and statement used to be round about R 4800 a month and it started getting to expensive. After moving over to the Red package more than 4 years ago, we have never had a bill on the cellphone contract more than R 2600 a month. Our last 27 months had invoices ranging from R 2934.62 in June 2016 were we had a laptop included in our package, the laptop contract ended in July 2017 with the last high bill being R 2816.75. From there on our contract was only for a VIP Red package and our average statement amount from Aug 2017 till Aug 2018 has never been over R 2600 a month. This month of Sep 2018 we got a ridiculous Invoice amount of R 4568.24 our statement amount, still no Statement received from Vodacom till to date.

This is ridiculous, paying more than R 200 extra on your account, were you have limitless calling, limitless sms, and more than 20 Gigs of data, how is this possible for almost 4 years paying an average on my account and than just one month your data is finished on the 10 th of the month an you pay R 2000 more. We did a claim for a ****** phone, don't know if that effected my invoice. I'm concerned , were is my data going to, we never use up all our data and it also doesn't accumulate, why not we as customers are paying for the data we get, and at the end of the month it just expires. ------------------------------------------------------

Not happy with Vodacom, they need to sort out my account.