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Gerald C

1 reviews | Active since Oct 2018

01 Oct 2020, 07:15

Unhappy Vodacom Customer

I am ver upset with vodacom after sales department... I upgraded to a Mecer Guru Laptop 2 in 1.. I noticed this laptop being glitchy in tab mode... Screen jumping when on tab mode.. So i c alled vodacom to arrange a collection... I was u der tbe impression this was being collected... I called after sales there after... They told me they will investigate and provide feedback .. Which hasnt happened.. Then i call in again... Consultant says that contract is cancelled... Now i got no return... A glitchy laptop.. And being billed..

Issue 2 ... Did an upgrade on another number .. I was promised incentive data... I never got that as well... I am very unhappy.. With the recent service

0
Replies (8)
Vodacom
Vodacom's reply01 Oct 2020, 07:19
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
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Gerald C's update01 Oct 2020, 08:41
Reviewer Update
Thank you,

i can be contacted on ***
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Gerald C's update06 Oct 2020, 10:58
Reviewer Update
Hi There

I have not been contacted as yet it has been 6 days already ... i am sitting with a messed up device that dont work properly ....this is very very bad service.





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Gerald C's update13 Oct 2020, 09:48
Reviewer Update
Yes thank you, the Laptop was fetched and returned, the incentive has been fixed ... now what is the next steps to get another Laptop...

I see my Bill has not been updated as yet.



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Gerald C's update14 Oct 2020, 07:56
Reviewer Update
Hello , I have not received any feedback as yet... Account is not updated... Please vodacom.. ask someone to call me.

thanks

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Gerald C's update11 Nov 2020, 12:58
Reviewer Update
Now there seems to be a bigger issue ...... I am being charged for a cancellation of a device i never had... after being charged 2 months of installments and data... I did the upgrade instore and still being charged .... by vodacom online...



Can some fix this Issue!!!!!!!!!!!!!

i cancelled the laptop and was still charged data and device , i upgraded instore and now being charged for a device....




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Gerald C's update15 Nov 2020, 14:22
Reviewer Update
Still no feedback please call me on ***
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Gerald C's update24 Nov 2020, 13:51
Reviewer Update
I still got no call , no feedback , there was suppose to be a resolution already .. I have none... this is really starting to get on my nerve, i call so many times ..

i am tired of calling customer care,..... Vodacom please dont let your name down...

Service is starting to drop slowly but surely ...