Unhappy Vodacom customer

So I claimed insurance on the 7th February 2026 for a new cellphone I had the phone for 3 days I took it back because it was switching off thrice and because I did my own research with regards to a new device and the warranty because no1 explained it to me at the store which is Vodacom blueroute mall tokia the send my phone to the technician it can back on the 20th with no issue so I collected the the cellphone and they told me if it happens again the will send it back and if then again don't detect anything they will give me back the same phone now to my understanding if you have the cellphone for 7 days and detect an issue you can return and they give you a new cellphone I've been with Vodacom since 2017 very loyal customer never skipped one payment and this is how the handle their loyal customers and it's the very 1st time I have a issue with them And the consultant that help me very unprofessional Very unhappy loyal customer