pR
palesa R
1 reviews | Active since May 2015
31 Aug 2023, 14:08
unhappy VODACOM customer
April 2022 i took out a data contract for myself to be able to carry and use wherever I go. i used it for 2 months until VODACOM decided to change it to a home internet package that i didnt sign for and I didnt need. i went to the VODACOM shop in Carletonville to try and sort it out. i went there everyday for a month we bstill dont have a solution because VODACOM doestnt want to cancel my contract and they insist on giving me and making me pay for i dont need and what I didnt ask for. Now they blacklisted me. Palesa Rabele ***
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Replies (2)
Vodacom's replyOfficial
01 Sept 2023, 07:55 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Sept 2023, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
pR
palesa R's updateReviewer Update
04 Sept 2023, 14:09Good day.
Mohale phoned from Vodacom, he could not assist because he says on his system there was nothing that was changed, which is not accurate, i had taken out data contract that I could use even when I was not home and i got it for a month and it was changed by Vodacom with no consultation to home internet.
Maybe that whole deal had changed and Vodacom didnt have it or cancelled it but I would have bought the home intenet, it would nolt have helped me.
so the consultant that phoned is disaggreing with me saying Vodacom is right and I owe Vodacom over R2000
Mohale phoned from Vodacom, he could not assist because he says on his system there was nothing that was changed, which is not accurate, i had taken out data contract that I could use even when I was not home and i got it for a month and it was changed by Vodacom with no consultation to home internet.
Maybe that whole deal had changed and Vodacom didnt have it or cancelled it but I would have bought the home intenet, it would nolt have helped me.
so the consultant that phoned is disaggreing with me saying Vodacom is right and I owe Vodacom over R2000
pR
palesa R's update04 Sept 2023, 14:09
Reviewer Update
Good day.
Mohale phoned from Vodacom, he could not assist because he says on his system there was nothing that was changed, which is not accurate, i had taken out data contract that I could use even when I was not home and i got it for a month and it was changed by Vodacom with no consultation to home internet.
Maybe that whole deal had changed and Vodacom didnt have it or cancelled it but I would have bought the home intenet, it would nolt have helped me.
so the consultant that phoned is disaggreing with me saying Vodacom is right and I owe Vodacom over R2000
Mohale phoned from Vodacom, he could not assist because he says on his system there was nothing that was changed, which is not accurate, i had taken out data contract that I could use even when I was not home and i got it for a month and it was changed by Vodacom with no consultation to home internet.
Maybe that whole deal had changed and Vodacom didnt have it or cancelled it but I would have bought the home intenet, it would nolt have helped me.
so the consultant that phoned is disaggreing with me saying Vodacom is right and I owe Vodacom over R2000