UNHAPPY VODACOM CUSTOMER

Good day. I have no choice but to take this further as no one can assist me. I took out a Vodacom Fibre contract more then 5 years ago Covid time. I then realized that my premium keeps climbing and they informed me that it is because I am on a month to month basis so I need to either take out a 12month or 24month in order for the premium not to increase that much over short period of time. In May last year I extended my Fibre contract by another 24 months. In Nov 2025 due to unforeseen circumstances I had to move urgently and unfortunately the area we moved to was not covered by Vodacom Fibre. In Dec I dealt with different call center agents/support staff/management that informed me that unfortunately they cannot cancel my contract without any penalties and unfortunately the penalties is worked out on the remaining months left of the contract and it would've added up to R14 400. I immediately said unfortunately I do not have that kind of money to settle that account. This will affect my credit profile/score negatively,is there any other solution. They then went on and said,sure you can instead take out a Home LTE line with vodacom and the same cost of what you paid for your Fibre R649. I immediately agreed as I wasn't looking to opt out of the contract I just wanted a service provided for the money I am paying. The consultant then informed me that I will be getting the TOP package vodacom could offer 100mbps upload 100mbps download(states this on my statement aswell) I have proof. Since Dec we've been struggling with this line but I hoped and assumed it will get better with time. Only to find out from another vodacom consultant that they not sure why I was offered something like this because this package does not exist with vodacom and also they area that I live in is also NOT COVERED WITH VODACOM, NOT WITH FIBRE NOR HOME LTE. I NEED ASSISTANCE IMMEDIATELY, VODACOM HAS BLOCKED MY NUMBER FROM CALLING AND IS CLAIMING THEY FORWARDED THE MATTER TO THOSE WHO CAN ASSIST. IT'S BEEN WEEKS.... NOTHING..... I AM SO FRUSTRATED, SO UNHAPPY WITH THE SERVICE OF THIS COMPANY. I cannot be held liable to stay in a contract if the company cannot provide me with a service, I need to get out of this contract without any penalties and I am EXPECTING ALL MY MONEY BACK FOR LYING THAT THE AREA IS COVERED AND THAT MY SPEED WAS MOST OF THE TIME 0.04 WHEN CHECKING IT ON MY PHONE, I had to purchase data for my children most of the time... Please assist!