Unhappy Vodacom customer

On 30/12/2019 I booked my mobile phone in for repairs - the service at the Canal Walk branch - technician Nurmaan was excellent so need to acknowledge this - thank you. It is the 7th of January today and I still don't have my phone which is impacting me a great deal especially from a work perspective as I don't have access to receive messages from colleagues or staff member. I received a call on 03/01 (13h16) from *** to advise that the claim was approved and an excess of R150.00 will be required which I agreed to. I followed up on 06/01 (9h20) and was advised that the shop is awaiting parts and was expected on the same day. When I called today to follow up I was advised that the part has not arrived as yet - I can't accept this as it seems as if Vodacom does not understand the inconvenience and frustration they are causing. The fact that a loan phone facility is not catered for makes matters worse as well. I am not happy at all and I've been a long standing customer of Vodacom but seriously reviewing my contract with them and looking to use a different service provider.