LR
Louis R
1 reviews | Active since Dec 2017
11 Feb 2020, 11:53
UNHAPPY VODACOM CUSTOMER
Account I***-5. I contacted Vodacom last year October 2019 to cancel a line. After that, I called them again twice December & January 2020, the person at the accounts department confirmed that they must reverse the charges for ***, I never used this number, today the account has still not being rectified R500 later. How many times must I call them before they will proceed to do the correction?
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Vodacom's replyOfficial
11 Feb 2020, 13:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Feb 2020, 13:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team