Unhappy Vodacom Customer

To whom it may concern.I would like to complain about the atrocious service received from one of your branches Vodacom Newcatle.I took my phone in for repairs in December 2017, Mr Andile Cele who was helping me told me to pay R3700 in the store because i dont have phone insurance, i did pay that money in the counter and it took them 3 months to bring it back and after that 3 months i went to check it in store and they gave me other phone which was not mine, mine was sivler S7 EGDE they gave me gold one, after 2 months it gave me the same prblom i took it back again, i tried to call the person who was hleping he did not pick, i tried him in the office the told me he is not working with them, my phone is still being repaired for 2 years now. I tried to talk to the manager and she said she cant help me because the person who helped me is no longer working with them. I also told the manager i paid the money she also said there is no proof of that so she cant help me.

Is this the level of service vodacom suppliers to their customers, does not consider the CPA policy when dealing with their customers. Please revert, any assistance would be appreciated