Unhappy vodacom customer

I have been having an issue with vodacom were my airtime is continously being deducted for things that I have never subscribed for.

I noticed this when I just loaded airtime and a few mins later my airtime was gone without me touching my phone.

I then called vodacom customer care and told them what had happened to my amazement they told me that a total of R17 is being deducted from my account on a daily basis since 22 April 2018! it's now 5 months later.. that's a total of R2550 that has been ****** from me!

This is absurd! I was a loyal vodacom customer until now. vodacom is doing nothing to safeguard their customers from these unwanted subscriptions.

after cancelling all subscriptions and receiving confirmation upon unsubcribing, I then loaded more airtime only to find out the same thing happening again!

I then called customer care. They then refund my airtime and said they have forwarded my issue to the technicians.

I have spoken to atlas 4 customer care agents they all have absolutely different views and advice for my situation.

I find this really sickening. approximately R2550 is not a small amount. if I did not notice this now then I would have had more money taken from my account. I think people should monitor there airtime and not just assume they have open apps running in the background ( this is what customer care agents say) Rather monitor your account to ensure your service provider is not charging you for things that you have not given consent for.