NS
Nonhlanhla S

1 reviews | Active since Apr 2015

16 Aug 2018, 11:25

unhappy vodacom customer

i have been a vodacom loyal customer for years now but i am really disappointed by vodacom services this days,Vodacom eats our airtime and data i buy airtime and data almost everyday but my data and air time dont even last an hour they just disapper. i am so dissappointed with their service i wouldnt recomment vodacom to anyone i have bad experience with vodacom.and their customer service sucks as well cause they dont answer customer calls. my number is ********** 819 unhappy customer

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Replies (2)
Vodacom
Vodacom's reply16 Aug 2018, 12:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Aug 2018, 12:43
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)