UNHAPPY VODACOM CUSTOMER

I have been at Vodacom since I got my first cell phone many years ago. This is the first time May 2015 that I did not receive any data, sms or airtime as per my contract. My debit order has gone through, I laid a complaint at the service provider by dialing 111 and was given a reference number etc. I am still awaiting feedback, someone to contact me etc. I cannot facebook, whatsapp on my phone. I do not understand why this has happened and they could also not confirm why I did not receive any of these services this month. Can this now please be rectified????? Why must it take so long, you have been paid!!!