JM
Joseline M

1 reviews | Active since Sept 2024

16 Dec 2024, 20:01

Unhappy Vodacom customer

On Friday, 13 December 2024 this number called me +*** about my contract that I have with Vodacom. Their told me that that my contract is R960 and that she is calling to give me R40 discount I told her that I did not sign for that contract but she insists that my contract is R960. After sometime I called Vodacom customer care and their informed me that my contract were changed from my initial contract to R960. This is the second time that I encountered such thing from Vodacom, and when I called to complain they can't assist me or help me.

0
Replies (1)
Vodacom
Vodacom's reply17 Dec 2024, 08:30
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team