JM
Joseline M
1 reviews | Active since Sept 2024
16 Dec 2024, 20:01
Unhappy Vodacom customer
On Friday, 13 December 2024 this number called me +*** about my contract that I have with Vodacom. Their told me that that my contract is R960 and that she is calling to give me R40 discount I told her that I did not sign for that contract but she insists that my contract is R960. After sometime I called Vodacom customer care and their informed me that my contract were changed from my initial contract to R960. This is the second time that I encountered such thing from Vodacom, and when I called to complain they can't assist me or help me.
Helpful (0)
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Replies (1)Vodacom's replyOfficial
17 Dec 2024, 08:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Dec 2024, 08:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
