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1 reviews | Active since Jul 2016

30 Mar 2025, 08:54

Unhappy Vodacom Client- internet coverage

I took a home internet contract with Vodacom in November 2023 via online. Router never worked and I kept telling myself that maybe it’s network things with improve but nothing changed. I got to know recently that actually it’s because my area doesn’t have internet coverage for Vodacom and Vodacom should have advised me about that before they sold me their product and they never did. I phoned Vodacom on Monday 24th to inform them about my unhappiness and my expectations from them and they promise to look into the matter and revert back to me within 5 working days that didn’t happen as well until I phoned them again on Saturday 29th only to find that nothing was done for my case they will only start to look into it from the 31st. The person who assisted me on the 24th promise to sms me reference number and phone me on Wednesday 26th still all that never happen.

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Replies (3)
Vodacom
Vodacom's reply30 Mar 2025, 18:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply03 Apr 2025, 14:59
Official
Thanks for taking our call Julius.

We are glad to hear that arrangements have been made for cancellation.

Our Assisting dept. will remain in touch.

We thank you for your patience.

Regards, Vodacom Consumer Website Team 
's update10 Apr 2025, 11:16
Reviewer Update
My problems is still not solved, the devise was collected on the 02nd April 2025 but still no progress. Yesterday Vodacom called to inform me that they have not received the parcel. We called the driver from courier company to find out where is the parcel. Today we called the courier company again and they confirm that the parcel was delivered on the 04th but Vodacom consultant still insists that they have not received the parcel. There is this back office thing they always referred to and they always promise to come back but they never did. Current status, Vodacom back office don’t have the parcel and will not help where as courier company delivered the parcel on the 04th . I’m really having a bad experience with Vodacom.