1 reviews | Active since Apr 2018
Unhappy VERY UNHAPPY VODACOM CUSTOMER
Good day I'm at my last straw with Vodacom customer care centre. I have never ever experienced bad service like this before. My first complaint is.. wanting to a cancel an up grade on my contract. They can't even get that right. 2ndly.. I was sent a new upgrade ( of course with my consent ) which I decided I did not want. So when I got my upgrade in the post. Returned it the very next day to Vodacom. Well.. phoned in on MANY occasions to Vodacom to ask why I'm being invoiced for this upgrade if I have sent it back.. Asked them to please sort it out. They still messed it up.. my orginal wifi contract line from Vodacom has been switched off . It's been how many months & this is still not sorted. I'm now done with Vodacom.. I want to cancel all my lines because I can't deal with bad service like this.. Juanita
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Thank you for taking my calls.
I am sorry that to date this matters are still unresolved. I sent you an e-mail as discussed.
We once again apologise for any inconvenience caused.
Regards
Moddy
Good day
Thank you for taking my calls.
I am sorry that to date this matters are still unresolved. I sent you an e-mail as discussed.
We once again apologise for any inconvenience caused.
Regards
Moddy