AF
Anne F
1 reviews | Active since Nov 2016
03 Dec 2018, 15:03
Unhappy unclient being double billed
Hello, I really am not happy. This is a problem which is STILL unresolved from when i did my upgrade online on 15 November, the day is was due... and have now been double billed for November. No-one in your call centre can help me or explain. Can you kindly get someone to call me to assist to sort this issue out, thanking you.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Dec 2018, 17:17 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2018, 17:17
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Dec 2018, 15:13Dear Anne,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply05 Dec 2018, 15:13
Official
Dear Anne,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
AF
Anne F's updateReviewer Update
05 Dec 2018, 15:20Hello Ashwin, thank you very much for your assistance, it is much appreciated.
Regards,
Anne
AF
Anne F's update05 Dec 2018, 15:20
Reviewer Update
Hello Ashwin, thank you very much for your assistance, it is much appreciated.
Regards,
Anne