Unhappy service

Good day This is my second review I'm righting about the service I've been getting about my wifi . I've been trying to downgrade which Vodacom keep saying don't worry your account is soughted but when my statements come then it goes back to step1. No no no man the service is bladdy pathetic. Now I'm trying to get a contract an they say my account not up to date LIKE REALLY U KIDDING ME RIGHT . Trying to call an the calls get cut off everytime. Now they say my account in arrears an according to my paperwork I'm up to date . Whoever reads this from Vodacom I'm getting 50calls from Vodacom promising once again . Extremely unhappy an angry service is PATHETIC