MC
Mimi C

1 reviews | Active since Aug 2016

31 Aug 2016, 10:55

Unhappy service

<p>After been to the Voda shop in Vanderbijlpark were I spoke to Jaco who refered me to an agentwho's name I can not remember to help me with my Samsug upgrade. This gentelman advised me that he will do it over there wifi and it will not cost me a sent.After receiving my vodacom invoice I realizedthat it never happened over the wifi and I Have been billed approximately R1500.00 on this day 13th of July 2016 the same day I did the software upgrade.I was under the impression there is a two year warranty on my Samsung S7 phone that I have had for approximately 2 monthso</p> <p>I will never advise anyone to go to the Voda shop in Vanderbijlpark as what they say and do is two different things</p>

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Replies (1)
Vodacom
Vodacom's reply31 Aug 2016, 11:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team