Unhappy potential client

Item: Vodacom
Rating: 1
Author: ALIDA L

I have been trying to open an online account all day, when I got to check out on the specific deal advertised it kept kicking me out. I got a call from a business consultant asking me to send a screen shot of the deal which I did and no response. After many attempts I finally got a call again from the call center, got an email saying my vetting has been approved then I was told I don't qualify for the deal....as a business owner??? I attempted to go online again and try again and the deal has disappeared off the Vodacom website??

Helpful (0)

Replies (3)

Vodacom's replyOfficial

28 Jul 2025, 14:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply28 Jul 2025, 14:01

Official

Best regards,

ALIDA L's updateReviewer Update

29 Jul 2025, 12:50

No contact made from Vodacom to resolve this issue

ALIDA L's update29 Jul 2025, 12:50

Reviewer Update

No contact made from Vodacom to resolve this issue

Vodacom's replyOfficial

30 Jul 2025, 11:30

Dear Alida.

Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.

As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Kind regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply30 Jul 2025, 11:30

Official

Best regards,

Unhappy potential client

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