CH
Carisa H

1 reviews | Active since Oct 2015

07 Sept 2017, 13:34

UNHAPPY - Paying more for LESS

I'm really unhappy with Vodacom. Last month - August someone from Vodacom phoned me and upgrade me from Smart S plan to Smart S+, I used to get 500mb promotional data on top of the 200mb per month. I specifically ask him if I will still get my promotional data and he promised me I will. Now almost a week later phoning Vodacom everyday a lady from the Migration department advise, I need to sort it out with the data department gave me a number that is not working, 082151. I'm paying more money for less data. I would never agreed on this upgrade if I knew I will actually loosing my promotional data. What a *******.. I thought Vodacom is better than MTN.. :(

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2017, 13:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Sept 2017, 11:12
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc