Unhappy pathetic customer service

So over the weekend I wrote a review and Vodacom contacted me on Monday then I asked to be called back before 10 the next day. Yesterday 29.04.2020 I got another call gave the guy my email address I responded to him with the mobile number and still no response. Today 30.04.2020 my line gets cut off after I was told in store in N1 city last year September or October when I made a payment of over R2000 the contract was now cancelled only to find out now that it was not cancelled and now vodacom has cut my line I am so disgusted in this I now have to sit without a phone and vodacom could not the **** care. I need my phone services back on as soon as possible because nobody cared to even tried assisting me or resolving the issue and now I must hear I owe vodacom over R4000 for what after I was told when I make a payment of R2000 something the contract was cancelled all lies from vodacom and all they want to do is now make more money out of me.