Unhappy / Package Change and Incorrect Information

Good day, My name is Layyah Hassen Contract number ***

I am extremely unhappy with the service I received from Vodacom. I was contacted by a consultant who offered to change my package. I said i dont want to change my package. During the call, I was informed that I would be able to transfer my R300 airtime allocation to data. At no point was I made aware that this change would increase my monthly subscription fee to R890. When I call the call center I was told that I activated reoccurring 7 GB date X 2 which she claims I have used. Have not loaded anything. I only discovered the price increase afterwards, which came as a complete shock. This was never properly explained to me, and I would not have agreed to the change had I known about the higher cost. I feel misled and disappointed by the lack of transparency. I request that this matter be urgently investigated and that my package be reverted to the previous agreement or adjusted accordingly. I look forward to your prompt resolution. Kind regards,