Unhappy new customer

In September I went into the vodacom store in the Chatsworth branch in Durban. To my disappointment I didn't realise what a waste of my time it would be trying to get assistance from this branch. I opted for wifi and was told the funds off R400 had to paid before they could assist me, the payment was immediately done, I was informed the technicians will be installing my wifi within 7 to 10 business days. Weeks and weeks had passed, I had visited the store numerous times, only to be told the technicians will be coming through in 2 days . I'm absolutely disgusted that client service is not a priority for this store and it's more than okay to make a customer wait for a service they paid well in advance . Wasting my time and my petrol, I had no choice but to go back to this store and I requested my money back which was on the 17th of October, almost a month later. The manager informed me we will give it another two days for the technician to come around and with no suprise that did not happen. My funds were refunded to me however what I cant believe is that it's so easy for a store to not provide a service that they paid for. That's there's no urgency or transperancy or honesty when it comes to Vodacom and clients and it's so easy to get rid of a client by just giving their funds back. When a customer comes to you, it's for to provide a service to them. I'm really disappointed I didn't know that vodacom was so successful that they didn't need the business from clients and that service is definitely not a value of Vodacom.