Unhappy new client

I recently bought a Huawei P30 lite through a consultant. I received the device on the 23rd of October 2019. I then went to a voda shop for a screen protector and insurance which I ask when the consultant contacted me. I then tried calling *** as given by the consultant at the vodashop but they were already closed. I called *** Thursday morning the 24th of October 2019. I spoke to a consultant where I asked for the Comprehensive Cover. He told me that he will send me the application forms. I told him I did not receive it where he rep**** that it shows send on his side. I gave it time because I thought the email was maybe large. On Friday the 25th of October 2019, I still did not receive any application forms. I then tried getting a quote online where I received an email that one of the consultants will contact me. Nothing happend. I waited and waited and requested again online. Saterday the 26th of October 2019 I went to Mamosa Mall. My phone then got ****** out of my handbag. I went to the shops to ask for the cctv footage. Only Foschini could provide me with it whilst the other shops told me that they do not have cameras. Due to my work environment and time, I could not report this up until today after 17h00. I went to the Vodashop to get my phone blacklisted. The consultant told me that I will receive an SMS with a Ref to then take to the police station. As of yet I did not receive any SMS on the number I provided them. This is my first time with Vodacom. I am really disappointed that a consultant could not meet my standards by just providing me with the application forms. I would have payed the fee of R115 that I was quoted. Kindly assist me in what to do next. I filled in the application forms today and did send it through because I am not aware of how this works and thought it might help in some way. You van provide me with an email address in order to get all the needed information and proof of requests.