TR
Tina R

1 reviews | Active since Sept 2018

29 Jul 2019, 14:40

UNHAPPY MEMBER

I purchased a cellphone two ago, I have gone to the store to cancel the contract of which i was told by the lady, HER NAME IS SHUDAL that I can cancel if i am not happy. I am now told by the store manager Vee i cannot cancel because of Vodacom rules. IS THIS PHOENIX STORE RULES OR VODACOM RULES. I am a consumer and according to NCA laws i am protected. I AM TOTALLY NOT HAPPY WITH THIS PHONE, THE SAME PHONE AT OTHER CELL STORES IS HALF THE PRICE AND VODACOM IS CHARGING ME DOUBLE THE PRICE. THIS IS A TOTAL *******. PLEASE ALL I WANT IS TO CANCEL THIS CONTRACT. AT THE TIME OF SIGNING THEY PROMISE YOU A WHOLE LOT OF STUFF AND NOW THAT I WANT TO CANCEL I CANT.

0
Replies (2)
Vodacom
Vodacom's reply29 Jul 2019, 16:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TR
Tina R's update30 Jul 2019, 15:45
Reviewer Update
It is quite clear that Vodacom uses an automated reply system and never gets back to clients. we are still waiting for Vodacom to call. is this how Vodacom treats their member base.