UNHAPPY LOYAL VODACOM CUSTOMER.

Hi Vodacom,

I did an upgrade on 22/07/2019.

But when I arrived at home after recieving the phone I discovered some issues with the phone which completely made me unsatisfied with the phone.

The phone heats up when browsing Internet, picture quality not satisfying and some of the apps crashed while I worked on them. Now that's a bad experience and bad first impression from the phone's side. The issues made me super unhappy with the phone.

I phoned the branch where I took the phone the following day to inform them that I am returning the phone but their landline was not active. I phoned them the whole day. I then went into the store a few days later wanting to return the phone and cancel the upgrade, because I was unhappy and unsatisfied. The consultant that they don't take phones back.

But before I went into the store I contacted the Vodacom call centre and spoke to 2 different consultants and they informed that I can cancel the upgrade, the upgrade is only effective in 14 days. I also spoke to cellphone salesman's at a retail store and they confirmed the same above.

Vodacom please assist with cancelling the upgrade, I just want to continue paying the remaining months of the contract.

The number I did an upgrade on is: ***

The branch booked the phone in for OBF on 27/07/2019 , but I told them I don''t want that phone and want to cancel the upgrade. I will continue using my current phone.

Doesn't the CPA states that if a customer is not happy with a product they can return it with in certain number of days?

Vodacom please assist with cancelling the upgrade. I want to stay on the Vodacom network, please make an unhappy customer happy.

Regards, Shadrey