Unhappy loyal customer to Vodacom

I bought a home router and uncapped data on the 30 Nov from another lady. I've received an email stating that the delivery will take a while due to Black Friday which was fine by me.

Mid-Dec I called them to do the follow-up I was told that it has been cancelled and the is no reason on the system. It seems as if the the lady who was assisting me forgot to attached my documents.

I've asked them to redo it they said it's not gonna be possible. Then I requested the matter to be escalated they said someone will call me back up to now no call me back yet to resolve this matter.

As a loyal customer for Vodacom for a long time I am not happy with their service at all. I am willing to cancel all my cotracts with them and take my business somewhere else where rhey will satisfy my expectations as a customer. NI Hlatshwayo