RB
Rene B

1 reviews | Active since Jan 2018

31 Mar 2022, 07:50

UNHAPPY LOYAL CUSTOMER

On the 25th March, Vodacom contacted me telling me that I need to change my package as they are no longer offering the package I am on. The new package will be increased by R42.I received an sms today that the migration was done and Vodacom increased by payment by over R300. I need answers from Vodacom for this urgently. This is ridiculous I would never agree to doubling a package that only gives airtime, NO DATA OR SMS YET I AM EXPECTED TO PAY R628 FOR A PACKAGE THAT OFFERS ME R230 AIRTIME. I AM DISGUSTED WITH VODACOM, WHAT MAKES THIS EVEN MORE BAD IS THAT I HAVE BEEN A LOYAL CUSTOMER FOR MORE THAN 16 YEARS AND HAVE MORE THAN 1 CONTRACT WITH THEM. I EXPECT ANSWERS VODACOM OR I WILL TAKE THIS MATTER FURTHER

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2022, 09:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team