Unhappy Loyal Customer

I am a loyal Vodacom customer surprised at the ****ty service I received. When for the first time in 4 years of having a contract and having a remaining 8 months on my contract I had a issue with my mobile phone restarting and taking it in for repairs at Vodacom repairs Tygervalley and being quoted almost R4000 to fix the phone. Being a technical person I asked for error codes or what the diagnostic output was, and they couldn't provide me that other than the quote and saying they dont deal with the error codes. I don't know why I need to pay for a repair on the phone if its within the contract and it wasn't due to negligence. I then asked the agent if I could pay the existing 8 months and get a new contract but they said they unable to do this and its the Vodacom policy and openly admitted this is how they get users to sign up for a new contract. Not the smartest way to retain business. UNHAPPY CUSTOMER!!!!!