Unhappy longterm client

Dear Vodacom

I am Nombeko Patience Nqoko: and for the past 24 months i have been on RED 13 GB 200 min TopUp plan paying R1,021 pm and on 4/06/2024 i called Voda cancellations and spoke to Ncebo and requested to cancel my contract to be on complete self top up and he said it is not possible and i must downgrade to the Red Flag zero @ R30/ 50 minutes and i can then completely cancel from there. I told him then Vodacom is crocked as it is forcing contracts down our throat and if it was not network matters i would leave Vodacom network which i have used for over 25 yrs (I hope the recording could be retrieved & listened to). Today 6/7/2024 i was querying something on my app and i called and spoke to Jabulani @ Customer Care & Sandra @ Cancellations and they disputed that down grade option assisted me to cancel to be a strictly Top Up client.

I wish to mention that am disgruntled & disappointed that your staff will want to shove contracts down our throats in this manner. That is cheap & below the belt manipulation. I am being retrenched and am downgrading in order to not suffer being handed over and have you disconnect my line, as you are good at that. Your agent staff is more interested in getting us into debt. Please address the matter.

Yours Nombeko Patience