Hellopeter
Share Your Experience
HN
Hemant N

1 reviews | Active since Sept 2021

21 Sept 2021, 16:50

UNHAPPY LONGSTANDING CLIENT

I have been a Vodacom client for over 15 years and have never missed a premium.One Sunday morning 2 gentleman from their Fibre dept soliicit their services to offer a better line speed at a better rate than what was currently in place.Also i raised concerns about whether i would reeceive adequate connectiivity at the back section of my house and they assured me it would be fine.I was also told it was a month to month contract.Well my attempts to cancel the inadequate service has been met with a hefty penalty.I was asked to get the technical side of Vodcom to investigate and a Nthaniel Abrahams said to me on the 10th September to say they would get somebody to look into the matter.A follow up call to Rene on the the 17th and she said one of the best in the business Grant hendrikse would contact me.Is this the way to treat a long standing client.This is in addtion to Vodocoms third party supplier Elite,not honouring a R2000 voucher offer.Can somebody please contact me

0
Replies (4)
Vodacom
Vodacom's reply22 Sept 2021, 07:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

HN
Hemant N's update28 Sept 2021, 13:15
Reviewer Update
i spoke to a consultant yesterday and they said a manager by the name of Abdullah Safodien would call me in 10 minutes.as expected no call from this so called manager.ref number given was sr***
Vodacom
Vodacom's reply29 Sept 2021, 10:33
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team made contact with you and confirmed that your fibre service is restored.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,

HN
Hemant N's update30 Sept 2021, 12:08
Reviewer Update
Thank you.It seems to have been fixed.I am however having extreme difficulty having a voucher of R2000 honoured.it was offered in May and to date nobody is accepting ownership of this.I have made over a dozen calls and a dozen emails to a Veronica Potts at Elite are not being rep****,despite their comment that they take service seriously as per email.It is not fair on the consumer to be pushed from pillar to post and a big Corporate ducking and diving from its promises.I have 6 active contracts and have never missed a premium for over 15 years