Unhappy long term Vodacom customer

I was so unhappy with the services provided by Vodacom online sales today. On the 18th of August I made an order for a laptop, and and received it on the 19th, however I was not happy with the speed of the laptop and I returned it on the 22nd, mind you this was recommended by the agent that assisted. The return was a success. Today I called Vodacom they online to make a new order for a different device with hope that it would be a better one. The agent (Hasan) hopefully I spelt that correctly, told me I must go to the Vodacom shop to have a feel of these products and I must call them when I have made a decision because he can help me with recommendations. Just because I asked for his opinion on the HP 15 i7. One would assume that I am shopping online because going to the shop is not an option for me. So why was I referred to the shop🤷🏿♀️

Question Are the agents not allowed to give recommendations? If so why have an online shopping option?