Unhappy is an understatement

So after complaining on here, I was contacted and told to take my mothers phone in for repairs which I did and then was issued with a refurbished cell. Thinking this would be the end of our problems only to have the refurbished phone give problems when trying to charge it. Due to my mother being a pensioner and not having her own transport, she took the phone into Vodacom in Meyers street Germiston to see why it was not charging. They then took the phone in and after a few days called my mom to collect the now \fixed"phone and had to pay R250"