Unhappy *****

Disgusting service provider My account was debited by VODACOM without my consent. I don't have any contract with Vodacom. I then contacted them and i was assisted by the other lady who advised me that there were two contracts done on my name by somebody from Durban. I then told the lady i am staying in the Free State not KZN. The lady then emailed me forms for ***** dispute. I completed the forms with all supporting documents they requested and emailed them back 2022-11-25 they said i will get my feedback within14 days but even today no feedback received instead my account was debited R2500. I am honestly concern on how they authenticate customers. VODACOM IS A VERY HIGH RISK SERVICE PROVIDER. They ***** money without people's consent.