ML
Marelize L

1 reviews | Active since Jan 2024

26 Mar 2024, 15:16

Unhappy EX Vodacom customer

I had 2 data contracts that I have paid for 24 months. This was only data contracts did not get anything with it like a handset or nothing. After the 24 months i have stopped my debit order, they have handed me over this account kept on running because i did not give notice period. So now i am paying for something that they don't even want to give me the data for. I really think that this is even legal. my contract that i have signed and paid was for 24 months. so, who give them the right to keep this running and not even informing you about this? and then hand you over knowing that you have paid for the time that you have signed for. And kept the cost running because now this is for almost R3000.

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2024, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team