LB
Lullu B
1 reviews | Active since Jan 2018
07 Feb 2025, 11:00
UNHAPPY!!
AWFUL experience. Ordered online and when I tried to change my address I saw that it was going to be inconvenient therefore myself and Vodacom agreed TELEPHONICALLY (refer to your recorded calls) that my device will be delivered at my home address. I toook a day off to accept the delivery only to find out they have changed it - going against what we agreed on! PLEASE CAN I GET MY PARCEL TODAYY??????????
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Replies (3)
Vodacom's replyOfficial
07 Feb 2025, 12:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, . Vodacom Consumer Website Team
Vodacom's reply07 Feb 2025, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, . Vodacom Consumer Website Team
LB
Lullu B's updateReviewer Update
11 Feb 2025, 09:48This isssue has still not being resolved. Your consultants are giving half truth updates and are not updating the status of the true delivery address with RAM. I have been waiting for this device since Wednesday last week and I cannot believe the service. I spoke to a consultant called Guugu and she assured me it will come to my office park today - only to find out they still have not provided RAM with correct delivery address. WHAT IS GOING ON AT VODACOM????
LB
Lullu B's update11 Feb 2025, 09:48
Reviewer Update
This isssue has still not being resolved. Your consultants are giving half truth updates and are not updating the status of the true delivery address with RAM. I have been waiting for this device since Wednesday last week and I cannot believe the service. I spoke to a consultant called Guugu and she assured me it will come to my office park today - only to find out they still have not provided RAM with correct delivery address. WHAT IS GOING ON AT VODACOM????
LB
Lullu B's updateReviewer Update
11 Feb 2025, 09:48CAN YOU IMAGINE IT IS NOW 4 DAYS LATER?????? PLEASE DO NOT ALLOW DELIVERIES IF YOU DO NOT KNOW HOW TO MANAGE THEM.
LB
Lullu B's update11 Feb 2025, 09:48
Reviewer Update
CAN YOU IMAGINE IT IS NOW 4 DAYS LATER?????? PLEASE DO NOT ALLOW DELIVERIES IF YOU DO NOT KNOW HOW TO MANAGE THEM.