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Ayanda D

1 reviews | Active since Dec 2013

04 Nov 2022, 14:01

Unhappy

App**** for contract online more than a month ago, was then emails to send relevant supporting documents which I did. Received and sms that I have been approved. Been calling to no avail as to know when the device will be delivered. Because im tired of the wait tried to apply @ different service provider Im told they cant assist me as I already have contract approved with vodacom. Till date been calling, even using ChatBot and no one can assist me on the matter.

0
Replies (1)
Vodacom
Vodacom's reply06 Nov 2022, 22:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team