UNHAPPY & DISAPPOINTED

I initially Upgraded 1 of my contract lines to an iPhone 7 128gig. Upon delivery I found it was a 32gig instead. I called Vodacom and arranged for them to collect the incorrect order delivered. I wasn't contacted again and I then had to contact Vodacom again to enquire what's happening with my order. I was then told there isn't stock in the iPhone 7 I initially ordered.

I then decided to reorder and chose the iPhone 8 64gig which is available in which the monthly premium was a bit higher. I received my iPhone 8 with no charger/cable or earphones. None of this was communicated to me during my upgrade process.

Firstly the wrong upgrade was delivered, secondly I then had to follow up to reorder, Furthermore no charger or earphones was included.

I'm very disappointed as I've been a loyal Vodacom Customer for many years with quite a few contract lines. I'm very close to cancelling my contracts including this iPhone 8 upgrade as I only have it for 1day.

I have 2 contracts lines that's due for upgrade soon and now I'm very doubtful about going forward as I'm very unhappy with this service at the moment.