UNHAPPY CUSTOMER/WORST SERVICE AS ALWAYS

This morning at 09:25 i walked into the vodacom shop in canal walk the one opposite milady's just to check the balance on my account for my contract the one person sent me to another person he did something on the pc and then spoke Xhosa to the girl and walked away without asking me for my phone number and then eventually walked away, when a white man walked in they both then went to him offering assistance with a smile on their faces until i said its okay and walked out the store not one of them asked me why i was leaving not asking if they can still assist but also just walked away.

so im guessing me not being a white person i didnt get the assistance i was suppossed to get what a useless bunch vodacom has working for them.

i then call Vodacom subscriber collections after the IVR tells me the account was not arrears the girl that answered asked me to confirm my ID number 3 times i asked her why should i repeat myself again the fool hung up, I then called back the agent i spoke again asked me twice for my ID number which i already gave him in the beginning he also was of no help when i asked to speak to a manager he placed me on hold for 4 mins only to come and tell me the supervisor was busy and she will call me back, when in the 1st place i asked for a manager not a supervisor as there is a difference he then comes back with a lame excuse telling me that the supervisor was busy.

He then raised his voice after me telling him more than 5 times i want to set up an arrangement.

Yet again vodacom has proven to me that they have a bunch of *********** idiots working for them that does not portray or put to practice what they were told during the training process.

They are just a bunch of fools who was employed to not help customers as they supposed to but to take people for a joke in store as well as over the phone and i am NOT HAPPY WITH THIS AT ALL.

I CANT WAIT TO CANCEL MY CONTRACTS WITH VODACOM AND TAKE MY BUSINESS ELSE WHERE.