Unhappy customers

Last year around November I wrote to hellopeter regarding being mislead by vodacom consultants about upgrading to the new phones. Since then we did not get any assistance, contacted vodacom was taken to pillar and post. Then they softlocked our devices, still we concerned about the query but vodacom did not assist us. On the 20th January we called vodacom and they transferred us to mondor team and they gave us a query no 38741 and promised to come collect the devices which they wanted us to keep on reminding them and they were busy saying it is escalated. On the 20th February which is the month now they came for the phone and immediately our line was closed. I don't understand why vodacom and mondo team are not communicating. Was told not to pay any amount until the matter is settled and resolved but we kept on receiving arrears in our account.

We were told that when the case comes back being on our favor as it is, we will continue to use the devices with the premium plan that we on but to my surprise the phones are being collected and our lines are blocked.