Unhappy customer,bad service received and unfair competition.

1. In my area (Noordgesig-Soweto) everyone using vodacom network is experiencing weak signal and no internet connection everyday since December 2020. I have lost lots of data bundles but never got to access any link/application connecting with mobile data,I contacted customer care on numerous occasions and I was given technical trouble shooting steps to follow every time( but I don't get my lost data bundles back). 2. The My Vodacom application is not a very user friendly App. It is slow, I can not connect using mobile data (error pops up)"not free to use" only on wifi connection is on. When accessing normal chrome browser to access the flexi/free vodacom website an error arises.The WhatsApp vodacom number is for their advertising purposes only,so I can not reply on that platform. 3. Vodacom summer shake and win campaign/competition is not exactly fair, because whenever we (myself and also a few of my other fellow vodacom uses) get so close to winning (eg. 5/6 maybe 1 or more numbers or letters away) we shake again but never get the missing puzzles,however some of us receives a sms either stating you have already received that puzzle (over and over so many times)suddenly the campaign/competition is soon to end.It is not fair what vodacom is doing to such loyal customers as myself. Makes me ask where does Vodacom's loyalties lie for their customers who has been with them (vodacom) for a very long time. I have am a Vodacom loyal (and loosing)customer for 20years.