MV
Michael V

1 reviews | Active since Jan 2024

08 Jan 2024, 11:35

Unhappy Customer with Vodacom - No network on phone

Ported from Rain to Vodacom 2 weeks ago, received messages to say that porting was successful, but had no network (could not receive, make calls, or load data). I then went back to the shop where I did the porting from (Meyersdal Vodacom Store) and was advised to do a sim swap from the porting department. After three days, still no network. Went back again to the Vodacom Store and the customer care agent then resynced the network, waited an hour, and still no network. I then called the porting department again and they escalated the query (another 3 days awaiting). I'm very angry and disappointed with the way this query has been handled and extremely frustrated as can't make calls, or receive calls in case of an emergency...

Office number - *** (Michael) NB NB not network, so can't call me on my cellphone number...

0
Replies (4)
Vodacom
Vodacom's reply08 Jan 2024, 12:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team
MV
Michael V's update09 Jan 2024, 09:18
Reviewer Update
Good day Vodacom,
Any further feedback on my issue yet?
MV
Michael V's update09 Jan 2024, 10:36
Reviewer Update
The issue is still unresolved.... Not happy with the service at all!!!!
MV
Michael V's update10 Jan 2024, 15:26
Reviewer Update
Thank you Vodacom, issue has now been resolved!