UNHAPPY CUSTOMER WITH VODACOM

I HAD A VODACOM COMTRACT WHICH ENDED ON 31 MARCH 2020, I CALLED TWICE TO VODACOM 30 DAYS BEFORE MY CONTRACT ENDED AND ASKED THEM TO CANCEL MY CONTRACT AND CANCEL MY DEBIT ORDER. FOR SOME REASON THE AGENT DID NOT PUT THROUGH MY CANCELLATION. END OF APRIL 2020 I WAS DEBITED FROM VODACOM, I REVERSED MY DEBIT ORDER, CALLING VODACOM TO PLEASE CANCEL. THE CALL CENTRE CALL COSTED ME OVER R100 AIRTIME, EVEN THOUGHT THE CONTRACT IS NOT CANCELLED, WHEN I DO CALL IN THE CANCELLATION DEP THEY TELL ME I CANNOT CANCEL BECAUSE I AM IN ARREARS FOR MY APRIL 2020 INSTALLEMENT, WHICH I REVERSED, NOW I AM OWING VODACOM APRIL AND MAY INSTALLEMENT PLUS R100 + PENALITY FEES. BUT VODACOM FAILED TO REALISED THEY AGENT DID NOT FOLLOW THROUGH WITH MY CANCELLATION IN THE FIRST PLACE. SO NOW THE DEBIT ORDER WILL BE GOING OUT END OF MAY, I WILL HAVE DEBIT ORDER REVERSED AND SO ON. WHEN EVER I CALLED VODACOM A CONSULTANT IS ESCULATING MY PROBLEM, I ACTUALLY DONT KNOW WHERE IT IS GOING TO BECAUSE I DONOT GET ANY FEEDBACK FROM VODACOM, ALL I WANT IS TO CANCEL MY CONTRACT AFTER 24 MONTH, AND WOULD NOT ADVISE MY FRIENDS AND FAMILY, AND THOSE ON THIS SITE TO PLEASE BEAWARE WHEN HAVING A CONTRACT WITH VODACOM.