UNHAPPY CUSTOMER WITH NO SERVICE SATISFACTION FROM VODACOM

<p>My son has a phone ********** 064 on my contract which Vodacom migrated to a cheaper service, but ensured me that he will still receive his normal airtime but will just pay less per minute and get more data.</p> <p>As from the 1st of November he received no airtime (previously R200), and more data. He uploaded twice airtime via internet banking, but could still not make calls. His data expired today whereas he put more data only can also not use this. Ive been calling Vodacom, first Customer Care on several occassions, then got put through to the SOLUTIONS Department, that told me that queries stop with them and that I cannot call anyone. Got a reference 1- ********** 2242 - spoke to 3 people until today (Zanele, Chipo and Brenda) from the Solutions Call Centre. The Brenda just told me that the "back office" is still working on it and cannot give me an answer when this problem will be fixed.</p> <p>I am a customer of over 15 years of Vodacom with 5 packages on my contract. This is totally unacceptable to pay for a service which is not in place and where you cannot communicate with VODACOM.</p> <p>In the meantime, no service, no communication, but cell phone contract is paid up to date!!</p> <p> </p>