Unhappy customer ****med by Vodacom contract

Dear Representative,

I am not happy with the Vodacom service at all.

I had a top up contract on the numbers *** & ***

I called in to inform Vodacom not to renew my contract as was about to expire,

The lady who assisted me at the time did not do the right thing. Come the 25th month, my account was credited with an airtime, and my bank account was debited,

I engaged Vodacom in this matter, the airtime was successfully reversed, how ever Vodacom game me a run around to reverse the debit order, and I was sent from pillar to post.

Then I decided to contact my bank for debit order reversal at time, personally I did not want to because I knew later on there will be problems.

Now Vodacom is handing me over from one collector to another for a no apparent reason, every time I. Explain my story to the people I am being handed over to,

I am told the account is back to Vodacom.

To top it all I am now listed as a bad payer on ITC, can this be fixed?

This happened during lockdown and I will be on hold for over an hour, emails were never responded

See attached screen shots

Kind regards, MR MAE KHOZA