Unhappy customer & ****** attitude with branch manager

I am a very unhappy customer. In late December 2017 I went to Tygervalley Vodacare repairs to take my daughters cell phone in, the problem I had was she had forgotten her pin code and we didn’t want to lose any information. One of the sales assistance helped me, she explained the cost would be R320.00, then I would be guaranteed all the photos would still be on the Samsung phone. I have waited in the store the very same day while she was busy with the phone. After an hour she told me when I get home my daughter must use her fingerprints then we would see that everything is on the phone, the pictures etc. I could not check the phone inside the store, because the assistant explained that my daughter’s fingerprints needs to be on it. When we got home I was very furious to find that there was no pictures on the Samsung. I reside in Gordons Bay so I could not drive all the way back. I contacted the store at that time I had my slip somewhere and asked to speak to a manager which I have explained my story. They told me that this specific salesperson was not at work but I could bring the cell phone in. It was December I went away on holiday, I came back in January 2018 and returned to the store explaining to an very arrogant manager Aneen who was the only one available. I don’t know why she is a manager as she told me the salesperson was not at work again and she cannot assist me, I was furious and gave her a piece of my mind after arguing. I then called the store there after, spoken to Denita who told me I cannot have a refund because this happened in December 2017 but so far no one called me back or bothered to assist me. I thus far have only received putrid service delivery from Vodacom and would like to expose this branch on social media as I am a influencer and has huge following. I would like a refund paid into my account as I refuse to bring the phone in for a 3rd time all the way from Gordons Bay.

Hope we can resolve this matter.